Last updated: July 5, 2026
These Terms & Conditions govern your use of the services provided by Dazzle & Shine Maids Service ("we," "us," or "our"). By requesting a quote, booking a service, or subscribing to our text messages, you agree to these terms.
We provide residential and commercial cleaning services in the Orlando, Florida area. Prices are estimates and may be adjusted based on the actual condition and size of the home. A $50 deposit is required to confirm a booking and is applied toward your total. Appointments may be rescheduled with 24 hours' notice.
Program name: Dazzle & Shine Maids Service Notifications.
Program description: By providing your mobile number when you request a quote, book a service, or apply for a contractor position, you consent to receive text messages from Dazzle & Shine Maids Service. These include booking confirmations, appointment reminders, deposit requests, quote follow-ups, and — for contractors — job-assignment notifications.
Message frequency: Message frequency varies based on your activity with us.
Cost: Message and data rates may apply, according to your mobile carrier plan.
Opt-out: You can cancel at any time by replying STOP to any message. You will receive one confirmation message and then no further texts.
Help: Reply HELP to any message, or contact us at dazzleandshinemaids@gmail.com or (689) 999-0194 for assistance.
Carriers are not liable for delayed or undelivered messages. We do not share your mobile number with third parties for their marketing purposes. See our Privacy Policy for details.
Deposits are collected to secure your appointment and are applied to your total. The remaining balance is due on the day your cleaning is completed, and invoices are due on the date they are issued. Payments are processed securely by Stripe.
When you pay a deposit or save a card with us, you authorise Dazzle & Shine Maids Service to charge that card for the remaining balance of your cleaning, including any adjustment made under the section below.
Our price is based on the home's size, condition and the service you selected. If the property turns out to be materially different from what was described — heavier soiling, additional rooms, hoarding, post-construction debris, pet damage, or a size larger than stated — we will contact you with a revised price before or during the visit.
Continuing the service after we notify you, or being unreachable while our cleaners are on site, constitutes acceptance of the revised price, and the card on file may be charged for it. If you would prefer us to stop rather than proceed at the revised price, tell us and we will stop; the 24-hour cancellation terms below then apply.
Cleaning is a service, not a product. Once the work has been performed it cannot be returned, and payment for completed work is non-refundable. If something was missed, the Satisfaction section below is your remedy.
Please provide at least 24 hours' notice to reschedule or cancel. Deposits are non-refundable but may be applied to a rescheduled appointment. Cancellations inside 24 hours, lockouts, or our being unable to access the property on arrival are charged at 50% of the booking, to cover the cleaner's reserved time and travel.
If you are not satisfied with any area of your cleaning, contact us within 24 hours and we will return and re-clean the affected areas at no charge. We would far rather put it right than have you unhappy, and this re-clean is your remedy for an unsatisfactory cleaning.
If you have a question about a charge, please contact us first — most are resolved the same day. We keep records of every visit, including before-and-after photographs, the time our cleaners were on site, and copies of any notice we sent you about a revised price. We will provide these to your card issuer if a charge is disputed.
Email dazzleandshinemaids@gmail.com or call/text (689) 999-0194.
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